Return Policy

Return Processing

Delivered Orders

• For Change of Mind returns: Customers have 7 days from the date of delivery to return items for any reason. Return shipping is the customer's responsibility.
  
  
• Defective or Non-Conforming Items: If the item you received has a material defect, quality issue, or is significantly different from the description, you may request a return or exchange within 30 days of delivery. We will cover all return shipping costs once we verify the issue.
  
  
• Undelivered Orders: If your tracking information shows your package as delivered but you haven't received it, you must provide our support team with documentation proving non-delivery. Once we verify your claim, we will arrange a replacement or a full refund. Claims must be submitted within 24 hours of the carrier confirming registered delivery.

Refund Processing  

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved:

• Refunds will be issued to your original payment method within 3-5 business days of inspection.

• Original shipping fees are non-refundable unless the return is due to a product defect or quality issue.

Protecting Everyone  

To prevent fraud and maintain fairness, we may refuse returns if:

• Items show signs of excessive wear, damage from improper use, or have been altered.

• We suspect misuse (e.g., returning worn items as "unworn").

• The return violates these policy terms.

Get Help  

If you have questions about shipping, returns, or need to initiate a return, please contact us:

• Email: [email protected]

• Live Chat: Click the chat icon in the bottom right corner of our website at any time for assistance at your convenience.

We're here to ensure your shopping experience is excellent—thank you for trusting us!